1. OVERVIEW AND CONTRACT STRUCTURE
These Terms of Service (“Terms”) govern Customer’s access to and use of services provided by Revion Solutions, Inc. (“Revion”), including managed hosting, cloud platforms, application services, and related support (collectively, the “Services”). By ordering, accessing, or using the Services, Customer agrees to be bound by these Terms.
These Terms incorporate, as applicable, the following additional documents: Master Services Agreement (MSA), Order Form(s) or Statement(s) of Work (SOW), Service Level Agreement (SLA), Acceptable Use Policy (AUP), Data Processing Agreement (DPA) or BAA where required, and documented security or privacy practices.
Order of precedence: if Customer and Revion execute a written agreement that expressly governs the Services, that written agreement controls in the event of a conflict with these online Terms. These Terms apply only where the written agreement is silent. Any conflicting terms submitted through purchase orders, vendor portals, or other non-signed forms have no legal effect unless expressly accepted in writing by Revion.
2. AUTHORIZED USERS AND ACCOUNT RESPONSIBILITIES
Customer must ensure that only authorized personnel access the Services using Customer-provided credentials. Customer is responsible for all actions taken under its credentials, whether authorized or not. Customer will identify Authorized Users who may request account changes or support actions. Revion may decline requests from non-authorized individuals for security reasons and may require identity verification. Customer must notify Revion promptly of unauthorized access or suspected compromise.
3. ACCEPTABLE USE
Customer must use the Services only for lawful purposes and in accordance with the AUP. Violations of the AUP constitute a material breach of these Terms. The AUP may include, without limitation, prohibitions on malicious activity, unauthorized access attempts, delivery of unsolicited mass messages, or hosting or distributing pirated or unauthorized copyrighted content (“warez”). Revion may update the AUP periodically.
4. SERVICE ACCESS, AVAILABILITY AND MAINTENANCE
Revion will use commercially reasonable efforts to provide the Services consistent with applicable SLAs. Customer acknowledges that service interruptions may occur for scheduled or emergency maintenance, equipment failures, third-party outages, or circumstances beyond Revion’s reasonable control. The SLA describes Customer’s exclusive remedies for service availability issues.
5. SECURITY RESPONSIBILITIES
Revion implements administrative, physical, and technical safeguards appropriate for systems under its operational control. Unless expressly stated in an Order or SOW, Customer is solely responsible for security of its applications, user authentication configuration, encryption of Customer Content, and patching of Customer-installed software. Revion may deploy urgent security updates or changes necessary to maintain platform integrity.
6. BETA, PREVIEW, OR EARLY-ACCESS SERVICES
Revion may, at its discretion, make beta, preview, or early-access features available. Such features are optional and provided “as-is” with no warranties or SLAs. Revion may suspend or modify such features at any time without notice. Customer assumes all risks associated with their use.
7. FEES, BILLING AND INVOICING
Customer agrees to pay all fees specified in applicable Orders or invoices. Unless otherwise stated in an Order: recurring subscriptions renew automatically, fees are billed in advance, and Revion may suspend Services for nonpayment. Notices and invoices may be provided electronically. Billing disputes must be submitted in writing within ten business days of invoice receipt. Customer is responsible for taxes or government-imposed charges associated with the Services.
8. TERM, RENEWAL AND TERMINATION
Unless otherwise defined in an Order or SOW, the Initial Term begins when Services are activated and renews automatically for successive renewal periods equal in length to the Initial Term. Either party may terminate for convenience by giving at least 30 days’ notice prior to renewal. Revion may suspend or terminate immediately for material breach, including AUP violations, security risks, or nonpayment.
Upon termination, Customer accounts and content may be deleted. Revion has no obligation to retain Customer data unless a signed agreement requires post-termination retention. Customer is responsible for exporting or backing up Customer Content prior to termination.
9. MODIFICATION OF TERMS
Revion may modify these Terms at any time. For material changes, Revion will provide reasonable prior notice. If a modification materially and adversely affects Customer, Customer may decline the modification and terminate the affected Services by written notice within 30 days of the change notice. Continued use of the Services after notice constitutes acceptance of the updated Terms.
10. INTELLECTUAL PROPERTY
Revion retains all intellectual property rights in the Services, including systems, software, documentation, and methods. Customer retains ownership of Customer Content and grants Revion a limited license to store, process, transmit, or otherwise handle Customer Content solely for purposes of providing the Services.
11. CONFIDENTIALITY
Each party will protect the other party’s confidential information using safeguards generally consistent with industry standards and may use confidential information only for the purpose of performing obligations under these Terms. Confidential information excludes information that becomes public through no act or omission of the receiving party.
12. WARRANTY DISCLAIMER AND DATA BACKUP LIMITATIONS
Although Revion may perform or facilitate backups as described in an applicable Order, Revion does not guarantee that backups will be free from corruption or successfully restored. Backup failures may result from issues including corrupted Customer Content prior to backup or modifications occurring while a backup is in progress. Revion will use commercially reasonable efforts to assist Customer in troubleshooting issues related to Revion-managed backups, but Customer acknowledges that maintaining independent backup copies of Customer Content outside of Revion systems is Customer’s sole responsibility.
Except as expressly stated in a written agreement signed by both parties, Revion makes no representations or warranties of any kind, whether express, implied, statutory, or arising from course of dealing, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free service, or accuracy of results. The Services are provided “as-is,” “as-available,” and with all faults. The SLA, if applicable, describes Customer’s sole remedies for availability or performance issues.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall Revion be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; any loss of profits, revenue, goodwill, or anticipated savings; or any damages relating to data loss, restoration failure, or inability to access Customer Content, even if Revion has been advised of the possibility of such damages.
Except for Customer’s payment obligations and indemnification obligations, Revion’s aggregate liability for any claim arising out of or relating to the Services or these Terms shall not exceed the fees paid by Customer for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to liability. Unless a written agreement explicitly states otherwise, SLA credits or remedies constitute Customer’s sole and exclusive remedies for downtime or performance failures.
These limitations apply regardless of theory of liability and form an essential basis of the agreement.
14. INDEMNIFICATION
Customer agrees to defend, indemnify, and hold Revion harmless from claims and associated costs arising from Customer’s use of the Services in violation of applicable law or these Terms, Customer Content, or disputes between Customer and its end users.
15. GOVERNING LAW AND VENUE
These Terms shall be governed by the laws of the State of New Jersey without regard to conflict-of-law principles. Exclusive venue for disputes related to these Terms shall be in the state or federal courts located in Essex County, New Jersey.
16. NOTICES
Notices must be in writing and may be delivered electronically to the email associated with Customer’s account, via the Revion client portal, or to such other address designated in writing.
17. CONTACT INFORMATION
Revion Solutions, Inc.
184 South Livingston Ave., Suite 9 #306
Livingston, NJ 07039
Phone: 973-200-2757
Last Updated: January 5th, 2026